Shipping policy

Important Information

Order cut-off time: 3:00 PM PT
Processing time: 1–3 business days, Monday through Friday, excluding public holidays
Estimated delivery time: 5–10 business days, Monday through Friday
Shipping cost: Free standard shipping on all orders within Canada

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package through our Order Tracking page or by using the tracking link provided in the email.

Order Processing

Once your order has been placed, our team will begin preparing it for shipment. Orders are generally processed within 1–3 business days.

Orders placed after 3:00 PM PT will be processed on the following business day. Orders are processed Monday through Friday, excluding public holidays.

Processing may take slightly longer during holidays, promotional periods, or other periods of high demand.

Shipping Times

Aveline & Co offers free standard shipping on all orders within Canada.

The estimated delivery time is 5–10 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, weather conditions, carrier delays, customs processing, and other circumstances outside our control.

All delivery estimates are provided as a general guide and cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order using the tracking link provided in your shipping confirmation email or by visiting our Order Tracking page.

Please allow up to 48 hours after dispatch for the carrier to activate and update your tracking information.

Shipping Delays

Although we make every reasonable effort to deliver orders on time, unexpected delays may occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier operational delays
  • Customs inspections
  • Peak holiday periods
  • Incorrect or incomplete shipping information
  • Other transportation or logistical disruptions

We appreciate your patience if your order is affected by an unexpected delay.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@avelineandco.com.

If your order has not yet been processed or shipped, we will do our best to update the address. However, we cannot guarantee that changes will be possible after an order has been placed.

Once an order has been dispatched, we may be unable to change or redirect the delivery address.

Aveline & Co is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property, mailbox, lobby, reception area, or other safe delivery locations
  • Asking household members or building staff
  • Checking with nearby neighbours
  • Contacting the shipping carrier
  • Contacting our customer-support team for assistance

Please contact us as soon as possible at support@avelineandco.com if you believe your package has been lost, misdelivered, or stolen.

We will help investigate the delivery with the carrier where possible. Any replacement, refund, or other remedy will be handled in accordance with the circumstances and applicable consumer-protection laws.

Customs, Duties, and Taxes

Orders shipped within Canada will not generally be subject to international customs duties.

If international shipping is available for your destination, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless stated otherwise during checkout, these charges are the customer’s responsibility. Aveline & Co does not control these charges and cannot predict their amount.

International customers should contact their local customs authority for more information before placing an order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery at support@avelineandco.com.

Please include:

  • Your full name
  • Your order number
  • A clear description of the issue
  • Clear photographs of the item and its packaging

Our customer-support team will review your request and work with you to provide an appropriate solution as quickly as possible.

Customer Service

Opening hours:

Monday–Friday: 9:00 AM–5:00 PM PT
Saturday–Sunday: 9:00 AM–5:00 PM PT

Email: support@avelineandco.com

Store name: Aveline & Co