REFUND POLICY

Refund Policy

Important Information

  • You have 30 days from the date of delivery to request a return.

  • Refunds are processed within 5 business days after the returned item has been received, inspected, and approved.

  • No restocking fees are charged.

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • Exchanges are available, subject to product availability.

  • Final-sale items, intimate apparel, and hygiene-sensitive products cannot be returned once opened, worn, or used, except where required by applicable law.

  • This Refund Policy is subject to our Terms of Service.

Return Procedure

You have 30 days from the date your order is delivered to request a return. We cannot accept return requests submitted after the 30-day return period.

To be eligible for a return, the item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned in its original packaging

  • Returned with all original labels and tags attached

  • Accompanied by proof of purchase

To request a return, contact us at support@avelineandco.com and include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for your return

Our customer-support team will review your request and provide return instructions and the correct return address.

Returns sent without first contacting us may not be accepted. Please do not send returns to the address shown on your original package unless our customer-support team instructs you to do so.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Please package your return securely and use a tracked shipping service. We strongly recommend retaining your tracking number and shipping receipt until your return has been received and processed.

Aveline & Co is not responsible for returns lost or damaged during return shipping due to inadequate packaging or an untracked shipping method.

No restocking fees will be charged.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method within 5 business days.

Your bank, credit-card provider, or payment provider may require additional processing time before the funds appear in your account. This processing time is outside our control.

Original shipping charges, if applicable, are not refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement under applicable law.

If you have not received your refund after the expected processing period, please first contact your bank or payment provider. You can then contact us at support@avelineandco.com for further assistance.

Exchanges

If you wish to exchange an item for a different size, colour, or product, contact us at support@avelineandco.com.

Please include your order number and details of the item you wish to exchange.

Exchanges are subject to product availability. We cannot reserve or guarantee that a replacement item will remain available while your return is in transit.

If the requested item is unavailable, we may offer a suitable alternative or issue a refund where applicable.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect, or a return is otherwise required by applicable law:

  • Items marked as final sale

  • Gift cards

  • Intimate apparel

  • Underwear

  • Swimwear with a removed or damaged hygiene seal

  • Personal-care or hygiene products that have been opened or used

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without their original tags or packaging

Please contact us before placing your order if you are uncertain whether an item is eligible for return.

Order Cancellations

If you wish to cancel your order, contact us at support@avelineandco.com as soon as possible.

Orders can only be cancelled before they have entered processing at our warehouse.

Once an order has been processed, packed, or shipped, we cannot guarantee that it can be cancelled. After delivery, you may request a return in accordance with this Refund Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at support@avelineandco.com.

Please include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Clear photographs of the packaging and shipping label

Our team will review your request and work to provide an appropriate solution, which may include a replacement, refund, or another remedy.

If your claim is approved, Aveline & Co will cover reasonable return shipping costs or provide a prepaid return label where a return is required.

Customer Service

Opening hours:

Monday–Friday: 9:00 AM–5:00 PM PT
Saturday–Sunday: 9:00 AM–5:00 PM PT

Email: support@avelineandco.com

Store name: Aveline & Co